Last updated: January 2026

By using this website or placing an order with Nethra Kitchen, you agree to the following terms and conditions.

Orders

All orders are subject to availability. We reserve the right to modify, refuse or cancel any order, particularly in cases where an item has become unavailable after ordering. We will inform you as soon as possible if this happens.

Pricing & Payments

All prices are listed in Singapore Dollars (SGD) and are subject to change without prior notice. Payment is currently arranged directly with our team (cash or PayNow) upon or before delivery, unless otherwise agreed.

Food Availability

As a small homemade kitchen, certain dishes may occasionally be unavailable due to ingredient availability or high demand. We will always try to inform you in advance or suggest a suitable alternative.

Delivery

Delivery timings are estimates and may vary due to traffic, weather or order volume. We aim to deliver within the agreed time slot but cannot guarantee exact delivery times.

Cancellations & Refunds

Orders may be cancelled free of charge if requested before preparation has begun. Once preparation has started, cancellations may not be accepted. If you receive an incorrect or unsatisfactory order, please contact us within 2 hours of delivery so we can make it right.

Customer Responsibilities

Please provide accurate delivery information and be reasonably available to receive your order at the agreed time. We are not responsible for delays caused by incorrect address details.

Website Usage

You agree to use this website only for lawful purposes and not to misuse, disrupt or attempt unauthorised access to any part of our systems.

Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.